![]() This method no longer appears to be active. The company constantly updates the help center page with new questions and answers and up-to-date information. It’s a comprehensive resource about riding and driving with Lyft. The Lyft Help Center is the first place that riders and drivers should go when in need of help with common questions. If you’d like to troubleshoot issues on your own – without the direct help of Lyft customer service – you can do so using the Lyft Help Center. How to Contact Lyft With the Lyft Help Center Both the Lyft and Lyft Driver apps are equipped with a 911 button that you can tap during any trip. If you need immediate action, instead of just phone support, make sure to contact law enforcement first. Still, this safety feature is not a replacement for calling 911. You were ticketed for double parking, picking-up in a red zone, or got a poor rating from your passenger You need free ride credits, have prime time issues or need to dispute a charge Try this first before you try any other type of method. While there are other cases where you might need to get help using another method, the app can take care of nearly everything. This was due to growing pains, but now that they’ve become a very established company, they’ve streamline things for ease of use.Ĭurrently, nearly every type of problem can be reported, and solved, directly within the app. If you’ve used Lyft in the past, you know that their support team and process was a bit fractured. It’s not only quick and easy, but very fast and simple to do. ![]() How to Contact Lyft Using In-App SupportĬontacting Lyft using the app is my personal favorite method to get help. Some methods, however, are only available to drivers.ġ. Most of these methods work for both riders and drivers. The Best Ways to Contact Lyft Support (Overview)īelow, you’ll find all the current ways you can contact Lyft. 5 Common Reasons to Contact Lyft Customer Service.Don’t Blame Drivers for Things Beyond Their Control Understand How to Leave a Review Post-Ride How to Send Lyft a Message Using Their Request Form How to Contact Lyft Using the Lyft Phone Line The Best Ways to Contact Lyft Support (Overview).
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